QA Automation Engineer (m/f/x)

THE ULTIMATE(.AI) OPPORTUNITY

Ultimate is the leading customer service automation platform. We help brands give great support experiences to every customer, instantly.

At Ultimate, we’re proving that support automation done right can help brands serve more customers, better. Brands use Ultimate to build their own virtual agent - their new favourite team member! - which works round the clock resolving customer requests, taking care of back office tasks and providing key insights and analytics.

Some of the best brands in the world already use and love Ultimate. We combine cutting-edge AI with beautiful, intuitive user interfaces and an ambitious, customer-first go-to-market model.

Shipping a product this good isn’t easy. That’s why Ultimate is built by some of the smartest people we know. This is an opportunity to join an unstoppable team of AI researchers, engineers, product people, marketers, sellers, conversational designers, and operators. 

We’ve just raised a $20M Series A from global investors with deep pockets and we’re growing fast. Get in at the ground floor because we won’t be here for long. 

ABOUT THE ROLE  

We want to fundamentally change how people work in customer service. So we need a team of world-class talent. As a QA Automation Engineer at ultimate.ai, you’ll be an integral part of this team from day one.

You’ll be instrumental in ensuring that QA gets built into the delivery process early on, so your role is less of a gatekeeper and more of an enabler. Your primary responsibilities as a QA Automation Engineer is to enable team members to test. Starting from the basics like how to generate test data, how to set up test environments, define test cases, to the release process, different types of testing and what to automate. 

Key Responsibilities: 

• Advocate for a culture where quality is owned by cross-functional teams and make sure that the best practices are followed
• Design, Develop, Execute and Maintain test cases for our Web applications, APIs (Rest & GraphQL) and AI-backend
• Establish testing as an integral part of the development process within cross-functional teams
• Develop maintainable automated checks in collaboration with our development teams
• Proactively suggest improvements in testing tools for better test coverage
• Find and report bugs and follow up on their resolution
• Use exploratory testing techniques to discover and prevent issues
• Assess and bring improvements to the quality of our applications and services 
• Find the best way to convey information on a given topic, in the form of concise documentation, presentations, workshops or 1-on-1 pairing.

ABOUT YOU

• You know how to view quality holistically and ensure the highest software quality
• Ability to Evangelize the team when it comes to quality overall, and to transform people into quality enthusiasts
• Practical knowledge about QA theory, test pyramid, testing techniques and BDD methodology
• At least 4 years of relevant experience in testing SaaS applications
• Experience in API testing, E2E testing and automation frameworks
• Solid coding background in at least one scripting language 
• Experience with at least one of the following technologies: Postman, Mocha, Newman, Appium
• You know how to work with Jira, Bitbucket, Docker, Charles proxy, etc.
• You have experience in driving quality improvements in agile environments
• Experience in troubleshooting and root cause analysis
• Demonstrated capability and motivation to thrive in a fast-paced, demanding start-up environment
• Language skills: English full professional proficiency
• Experience in assuring quality of AI or data science powered products and models is a big bonus

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. ultimate.ai prohibits discrimination and harassment of any kind: ultimate.ai is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.