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ABOUT ULTIMATE.AI is the leading customer service automation platform. We help brands give great support experiences to every customer, instantly. helps customer service agents work faster and smarter by providing them AI tools that augment their workflows. For our enterprise clients, we significantly enhance customer experience at lower costs. For the agents, we improve job satisfaction and provide freedom to focus on what really matters: the customer.   

Our technology is market leading. We are an ambitious, high energy team - based across Berlin and Helsinki - with a big vision and are growing rapidly. We’re backed by some of the world's leading tech investors. We’re proven; major brands around the world use and love -- and are focusing on our European expansion. This is an exciting opportunity to join a fast-growing startup from the get-go.   


We want to fundamentally change how people work in customer service. So we need a team of world-class talent. As an SDR Manager at, you will own our outbound strategy, leading and coaching our team of brilliant, ambitious SDRs as they drive new demand and pipeline for the business. 

At, we <3 outbound. In 2021, we want to double-down on a high-performing channel, growing our team, tools and best practices. As SDR Manager, you will lead this effort, collaborating closely with our Head of Sales to craft and execute a world-class outbound sales strategy. 

Key Responsibilities: 

  • Own our outbound sales funnel and optimize the performance of the SDR team by increasing lead generation and velocity
  • Hire, train and lead a team of ambitious SDRs
  • Refine our cross-channel outbound strategy, including email and social media outreach, call scripts and outbound process 
  • Establish key activity and conversion metrics and track and report on outbound performance to inform sales and marketing strategy
  • Manage account assignments and allocation of team resources 
  • Collaborate with marketing to align inbound and outbound demand generation activities
  • Own sales outreach tools and budget
  • Foster a fun, high energy environment where people love coming to work and can grow their career in sales


  • 1-3 years of B2B sales management experience (SDR experience strongly preferred).
  • Self-starter with proven success as a sales leader
  • Experience selling into the Enterprise market strongly preferred 
  • Experience working with outreach tools and CRMs
  • Fluency in English; additional languages are a plus 

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. prohibits discrimination and harassment of any kind: is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.


Or, know someone who would be a perfect fit? Let them know!


Ritterstraße 12
10969 Berlin Directions View page

We've got you covered

  • Great Compensation

    You bring your best and so do we. We reward people for their impact on the long-term growth of the company.

  • We Trust You

    We trust you to be brilliant and empower you to achieve your goals. You own your methods, we share our results.

  • Stock Options

    If we succeed, everyone gets to share in the upside. Join our journey into a billion-dollar company and reap the rewards.

  • Personal Development

    We want to grow, together. You get €1000 per year Personal Development budget to spend on activities that help you succeed.

  • Free Snacks

    It's hard to think on an empty stomach. Our fridge stays well-stocked so you can focus on what you do best.

  • Office Dogs

    Our office dogs are endless balls of positivity. Got a break in between calls? Play fetch! Have a dog of your own? Bring it in to join the fun.

  • Great Location

    Whether its in Helsinki's Startupland or the heart of East Berlin, our offices are at the center of two of Europe's coolest cities.

  • Team Lunches

    Those who eat together stay together. Our regular team lunches are a time to wind down and get to know each other.

  • Flexible Working

    We hire great people and we trust them to own their impact. You know how you work best. Earlybird or remote worker; we let you manage your time.

  • Company Offsites

    We take having fun seriously and our company offsites are legendary. We celebrate our successes as a global team.

  • 360 Health Insurance Cover

    Your health and wellbeing is important to us. We offer extensive healthcare coverage to our team to make sure you're looked after.

  • Monday Breakfasts

    We kickstart every Monday with a team breakfast, made by one of us. We use the time to catch up and get pumped for the week ahead.

We're smart, hungry and mission-driven about changing the world. Great culture is core to that - because we believe people are more inventive when inspired, more productive when passionate and more resourceful when recognised.

We trust our people to be brilliant and empower them to own their impact. Join our team and work alongside some of the smartest people we know. 


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