Sr. Product Marketing Manager

ABOUT ULTIMATE.AI 

ultimate.ai is Europe’s leading customer service automation platform. We help businesses scale their customer service with artificial intelligence. 

ultimate.ai helps customer service agents work faster and smarter by providing them AI tools that augment their workflows. For our enterprise clients, we significantly enhance customer experience at lower costs. For the agents, we improve job satisfaction and provide freedom to focus on what really matters: the customer.

Our technology is market leading. We are a small team - based across Helsinki and Berlin - with a big vision and are growing rapidly. We’re backed by Techstars and some of Europe's biggest name VCs. We’re proven; we’ve won major enterprise clients and are focusing heavily on our European expansion. This is an exciting opportunity to join a fast-growing startup at the get-go.

Responsibilities: 

• Set up product marketing from scratch. 
• Play a significant role in product positioning and communication.
• Develop a deep understanding of how our customers are using our products.
• Manage a comprehensive overview of incoming customer feedback & feature requests in close collaboration with our customer success team. 
• Own all product related pages on our websites and optimize them for a better conversion in close collaboration with our web designer and web developer. 
• Own go-to-market strategy for new features or products, and convince customers of the new functions of our product using perfectly coordinated campaigns. 
• Develop the best strategies to further improve the use of our product i.e tutorials and/or automated email campaigns. 
• Actively participate in decisions on the product roadmap in order to increase user satisfaction through relevant improvements. 
• Observe and critically analyze the KPIs of your results (Campaign Reach, Engagement Rate, Feature Self-Usage, Contact Ratio, ...)

About You: 

• 5+ years’ of experience within the B2B high tech industry in a product marketing capacity. 
• Proven track record of leading Product Marketing activities in Central Europe.  
• Ability to translate technical jargon into marketing language. 
• Strong experience with running customer insights and conducting market research. 
• Great presentation skills; confident public speaker. 
• Strong communication skills to relay your product vision cross-functionally. 
• Proven ability to work cross-functionally across multiple teams
• Experience creating product communication strategies & content for both customers and sales audiences.
• Ability to operate independently and handle multiple creative projects at a time. 
• Idiomatic command of English; especially written. 

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. ultimate.ai prohibits discrimination and harassment of any kind: ultimate.ai is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.