Customer Engineer (m/f/x)

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THE ULTIMATE(.AI) OPPORTUNITY

Ultimate is the leading customer service automation platform. We help brands give great support experiences to every customer, instantly.

At Ultimate, we’re proving that support automation done right can help brands serve more customers, better. Brands use Ultimate to build their own virtual agent - their new favourite team member! - which works round the clock resolving customer requests, taking care of back office tasks and providing key insights and analytics.

Some of the best brands in the world already use and love Ultimate. We combine cutting-edge AI with beautiful, intuitive user interfaces and an ambitious, customer-first go-to-market model.

Shipping a product this good isn’t easy. That’s why Ultimate is built by some of the smartest people we know. This is an opportunity to join an unstoppable team of AI researchers, engineers, product people, marketers, sellers, conversational designers, and operators. 

We’ve just raised a $20M Series A from global investors with deep pockets and we’re growing fast. Get in at the ground floor because we won’t be here for long. 

ABOUT THE ROLE  

We want to fundamentally change how people work in customer service. So we need a team of world-class talent. As a Customer Engineer at Ultimate.ai, you’ll be an integral part of this team from day one, working alongside cross functional teams to help getting our customers onboarded on our platform as quickly and efficiently as possible. You will primarily assist in technical integration sessions where you will be the technical expert advising how to integrate with Ultimate.ai’s platform and then implementing the agreed solution.

Key Responsibilities: 

  • Build integrations to customers’ backend systems to enable our bots to access informations to enhance the quality and relevance of the conversations. 
  • Work directly with Customers, Sales & Customer Success Managers to support and onboard our customers. 
  • Understand new clients’ project requirements, help validate these requirements against our platform, identify and mitigate technical and business risks. 
  • Communicate prospect and customer technical needs and product feedback to Product Management and Engineering. 
  • Collaborate with Solution Architects and Customer Success Managers to ensure that newly-signed customers successfully implement and launch their projects with Ultimate.ai. 

ABOUT YOU

  • Experience as a Sales/Solution Engineer/Architect or Solution Consultant for a cloud-based, growth-oriented PaaS or SaaS company. 
  • Proven experience with current web technologies (JavaScript, REST APIs, etc.)
  • Confidence conveying technical and business knowledge to a mixed audience of experienced business and technical stakeholders. 
  • A Bachelor’s or Master’s degree in Computer Science, MIS, or a comparable field, or equivalent experience. 
  • Excellent communication skills, both verbal and written English. 
  • Recent professional development experience is preferred. 

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. ultimate.ai prohibits discrimination and harassment of any kind: ultimate.ai is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

 

Or, know someone who would be a perfect fit? Let them know!

Berlin

Ritterstraße 12
10969 Berlin Directions View page

We've got you covered

  • Great Compensation

    You bring your best and so do we. We reward people for their impact on the long-term growth of the company.

  • We Trust You

    We trust you to be brilliant and empower you to achieve your goals. You own your methods, we share our results.

  • Stock Options

    If we succeed, everyone gets to share in the upside. Join our journey into a billion-dollar company and reap the rewards.

  • Personal Development

    We want to grow, together. You get €1000 per year Personal Development budget to spend on activities that help you succeed.

  • Free Snacks

    It's hard to think on an empty stomach. Our fridge stays well-stocked so you can focus on what you do best.

  • Office Dogs

    Our office dogs are endless balls of positivity. Got a break in between calls? Play fetch! Have a dog of your own? Bring it in to join the fun.

  • Great Location

    Whether its in Helsinki's Startupland or the heart of Berlin in Kreuzberg, our offices are at the centers of two of Europe's coolest cities.

  • Team Lunches

    Those who eat together, stay together. Our regular team lunches for our office folks are a time to wind down and get to know each other.

  • Flexible Working

    We hire great people and we trust them to own their impact. You know how you work best. Earlybird or remote worker; we let you manage your time.

  • Company Offsites

    We take having fun seriously and our company offsites are legendary. We celebrate our successes as a global team.

  • Team Events

    Whether virtually or on-site, our team events, be it a yoga-session, a Fire-side chat hosted by our very own CEO or our legendary Friday Sparkles, keep our team close together.

We're smart, hungry and mission-driven about changing the world. Great culture is core to that - because we believe people are more inventive when inspired, more productive when passionate and more resourceful when recognised.

We trust our people to be brilliant and empower them to own their impact. Join our team and work alongside some of the smartest people we know. 

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