Senior Data Engineer m/f/x
Please note, you must have the right to work in the Germany to apply for this position - we cannot provide visa support for this role.
The Ultimate Opportunity:
Imagine a virtual customer service agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for.
You don’t need to imagine because that’s Ultimate - the customer support automation platform you won’t outgrow. And, since we were acquired by Zendesk in March 2024, we’ve become even more powerful. Together with Zendesk we’re joining forces to build the world’s most advanced AI agents in CX.
Powered by industry-leading AI, a laser-focus on CX and a world-class team across the globe, we’re committed to bringing joy and innovation to customer service. With customers regularly ranking us #1 on G2, it’s no wonder some of the best brands in the world have already scaled their digital support with Ultimate - from Taskrabbit to Trade Republic, Zalando to Finnair.
The Ultimate Destination For Your Career:
At Ultimate, and within Zendesk, careers accelerate. New opportunities arise as the company is constantly evolving and our culture means that everyone has a seat and a voice at the table. You’ll learn from some of the best and brightest minds, as well as having the opportunity to show us your brilliance and see the impact of your work. We truly offer career-defining opportunities.
Our Nordic roots have created a culture where we can all lead by example and shape the company - and industry - we want to see, together. Between Ultimate’s startup mindset and Zendesk’s resources and years of experience, you get an unstoppable combination of talent, innovation, and support to drive your career to new heights.
The Ultimate Role:
Data and Analytics are at the core of our product strategy. It's what enables our clients to define and measure the success of their Virtual Agents in our platform, but also provides insights for our internal teams to make data driven decisions.
As a Data Engineer in our growing Analytics team you will be an integral part of this strategy. In your cross-functional team you’ll work closely alongside our data analysts, backend and frontend engineers and wider technical team to build new capabilities, focused on actionable insights and reliability. You’ll own your work to build, test and iterate quickly.
The Ultimate Responsibilities:
Together with your team you are will take full ownership of the data architecture and be responsible for the design, development and maintenance of our data processing and streaming pipelines
You'll work closely with Data Analysts, Backend, Frontend and Machine Learning engineers, providing them with access to the data and support they need to to provide valuable insights for our clients and internal teams
You and your team own the full development and operations cycle of our analytics product, whilst helping to ensure our systems are running correctly and efficiently
You'll be joining a cross-functional team of Data Engineers and Analysts, as well as Frontend and Backend Engineers. Together with your Product Manager you own our analytics product end-to-end
The Ultimate Profile:
You love Python – either as a Python developer or a developer willing to self-learn a new language.
You have extensive practical experience in data engineering projects with one or more distributed data processing frameworks such as Spark, Beam/Dataflow, Flink or similar.
You care deeply about software best practices and are dedicated to ensuring quality via testing, benchmarking and peer review.
You have experience using pub/sub, or message queue technology such as Kafka, RabbitMQ or similar.
You understand the theory behind different database technologies and data storage practices enough to make informed choices and match appropriate technologies to a given use-case.
You have experience in using NoSQL & relational databases such as MongoDB or similar experience in MS SQL, MySQL, PostgreSQL, Cassandra, Hive.
You believe in continuous learning and development, and you enjoy mentoring and supporting others engineers.
You’re eager to understand our customers' problems and how you can use data to help solve them.
You can speak, write and express yourself in English – our company’s working language – in a professional context.
You feel at home collaborating in a workplace which is international, diverse, evolving, and continually innovating.
Nice to have:
You are familiar with Infrastructure as Code tools, such as Terraform.
You have experience in cloud technologies and data warehouse systems such as GCP BigQuery, AWS Redshift or similar.
You have experience working with dbt.
Our Interview Process:
We are excited to learn more about you so we want to be transparent about what you can expect from our interview process.
1. Interview with one member of the Hiring Team - 45 minutes
2. Take-home technical challenge
3. A technical interview with two of our developers to talk more in-depth about your technical experience and answer any questions you might have - 1 hour
4. Final interview with 2 of the following: CTO or Engineering Manager/Director - 45 minutes
Our Commitment to You:
Recruiting and developing a diverse range of talent is critical to our growth philosophy. We understand we might need to adapt our process and we’re happy to cater to any reasonable adjustments you may require. Please let the Talent team know if we can help you with the application process in any way and at any stage.
If you want to find out more about us check out our Ultimate Open Culture which will provide a deep dive into life at Ultimate.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. Ultimate prohibits discrimination and harassment of any kind: Ultimate is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
- Department
- Engineering
- Locations
- Berlin
- Remote status
- Hybrid Remote
- Employment type
- Full-time
Berlin
The Ultimate Perks
-
Great Compensation
You bring your best and so do we. This means we recognize real impact and show appreciation with actions, not just words. -
Stock Options
As we succeed, everyone gets to share in the spoils. Join our journey into a billion-dollar company and reap the rewards. -
Scaled Professional Growth
Your success is our success. We’re passionate about internal promotions and providing our people the best opportunities. -
Bespoke Personal Growth
Whether you want to learn a language, train for a marathon or take a coding course, our personal development budget has you covered. -
Flexibility, Globally
Everyone has a different circadian rhythm and is encouraged to work during their own superpower hours, plus preferred location. -
Trust is our No.1 Value
Our founders are passionate about trusting people to do their best work. You’ll feel it from day one.
The Ultimate Team
We're smart, enthusiastic and mission-driven about changing the world of customer support. Great culture is core to that - because we believe people are more inventive when inspired, more productive when passionate and more resourceful when recognised.
We trust our people to be brilliant and empower them to own their impact. Join our team and work alongside some of the smartest people we know.
About Ultimate
Senior Data Engineer m/f/x
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