Group Product Manager - Conversations & Integrations (m/f/x)

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THE ULTIMATE(.AI) OPPORTUNITY

Ultimate is the leading customer service automation platform. We help brands give great support experiences to every customer, instantly.

At Ultimate, we’re proving that support automation done right can help brands serve more customers, better. Brands use Ultimate to build their own virtual agent - their new favourite team member! - which works round the clock resolving customer requests, taking care of back office tasks and providing key insights and analytics.

Some of the best brands in the world already use and love Ultimate. We combine cutting-edge AI with beautiful, intuitive user interfaces and an ambitious, customer-first go-to-market model.

Shipping a product this good isn’t easy. That’s why Ultimate is built by some of the smartest people we know. This is an opportunity to join an unstoppable team of AI researchers, engineers, product people, marketers, sellers, conversational designers, and operators. 

We’ve just raised a $20M Series A from global investors with deep pockets and we’re growing fast. Get in at the ground floor because we won’t be here for long. 

ABOUT THE ROLE  

As Group Product Manager, you will work closely with our VP of Product to create the vision for one of the most critical areas of our product. You will lead and coach a small group of PMs.

You will define the problem space, create the vision, build a roadmap, and set the pace of your team. You are a great communicator, a natural motivator and are confidently analytical. You don’t shy away from technical discussions and are interested in the architecture of “how things work”.

You’ll work closely with sales, marketing, engineering, design, and AI teams, to get a full 360 view of business needs and iterate your vision as we grow. Finally, you love building world-class SaaS products and are ambitious about the impact you want to have.

This is an exciting opportunity to take an integral part in a product-lead company at growth stage. A PM’s dream! :-) 

KEY RESPONSIBILITIES

  • Lead a small group of product managers. Align squads and tribes on a shared vision and steer execution on that vision.
  • Work with engineering and design to define feature work, and help oversee the execution of that work through design, development, launch, and go-to-market activities through your team of product managers.
  • Get your hands dirty and go deeper into execution when necessary. You will own new adjacent products, validate ideas and put in place the (product) infrastructure needed to kick off new teams and new products. 
  • Identify KPIs in every space you are involved in to measure and drive the product and team’s success.
  • Rapidly break down objectives into plans with specific, actionable steps. Clearly communicate and track execution to report up to stakeholders.

ABOUT YOU

We are looking for a product visionary who communicates and leads effortlessly, is a structured and technical problem solver, and is ambitious about scaling a disruptive product globally. Ideal qualifications:

  • 7+ years of product management experience. Experience in managing and mentoring PMs is a big plus.
  • You have a proven track record in building and shipping B2B SAAS products. Experience with AI products is a plus. 
  • You have the ability to achieve strategic goals and evolve product strategy based on research, data and industry trends in an innovative and fast-paced environment. Excellent problem-solving, organizational and analytical skills.
  • You are data driven. Have successful experience in running different multivariate tests and have know how to use those insights to make tactical and strategic product decisions. 
  • You are flexible and able to shift between strategic and execution mindset.
  • You thrive in a working environment that requires outside of the box thinking, spanning different disciplines.
  • You're technical. Don’t have to be a developer - but are comfortable engaging in deep technical discussions about data, service architecture, APIs, integrations 
  • You dedicate yourself to continue learning and improving, and you enjoy helping others grow around you.
  • You’re eager to understand the business logic of the company and the meaning of the data they work with.
  • You have a bias toward action, always willing to jump in and lend a helping hand.
  • You’re able to synthesize information, form a hypothesis, and defend it against scrutiny.
  • You deeply empathize with our customers who are life-long learners, building technical skills.
  • You’re able to communicate clearly in whatever way the situation calls for – in writing, with visuals and data, and in person.
  • You can speak, write and express yourself in English – our company’s working language – in a professional context. 
  • You feel at home collaborating in a workplace which is international, diverse, evolving, and continually innovating.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. ultimate.ai prohibits discrimination and harassment of any kind: ultimate.ai is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Or, know someone who would be a perfect fit? Let them know!

Berlin

Paul-Lincke-Ufer 39-40
10999 Berlin Directions View page

We've got you covered

  • Great Compensation

    You bring your best and so do we. We reward people for their impact on the long-term growth of the company.

  • We Trust You

    We trust you to be brilliant and empower you to achieve your goals. You own your methods, we share our results.

  • Stock Options

    If we succeed, everyone gets to share in the upside. Join our journey into a billion-dollar company and reap the rewards.

  • Personal Development

    We want to grow, together. You get €1000 per year Personal Development budget to spend on activities that help you succeed.

  • Free Snacks

    It's hard to think on an empty stomach. Our fridge stays well-stocked so you can focus on what you do best.

  • Office Dogs

    Our office dogs are endless balls of positivity. Got a break in between calls? Play fetch! Have a dog of your own? Bring it in to join the fun.

  • Great Location

    Whether its in Helsinki's Startupland or the heart of Berlin in Kreuzberg, our offices are at the centers of two of Europe's coolest cities.

  • Team Lunches

    Those who eat together, stay together. Our regular team lunches for our office folks are a time to wind down and get to know each other.

  • Flexible Working

    We hire great people and we trust them to own their impact. You know how you work best. Earlybird or remote worker; we let you manage your time.

  • Company Offsites

    We take having fun seriously and our company offsites are legendary. We celebrate our successes as a global team.

  • Team Events

    Whether virtually or on-site, our team events, be it a yoga-session, a Fire-side chat hosted by our very own CEO or our legendary Friday Sparkles, keep our team close together.

We're smart, hungry and mission-driven about changing the world. Great culture is core to that - because we believe people are more inventive when inspired, more productive when passionate and more resourceful when recognised.

We trust our people to be brilliant and empower them to own their impact. Join our team and work alongside some of the smartest people we know. 

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