Senior Product Designer B2C (m/f/x)

Be part of the revolution. Join the product team in one of Europe's fastest growing deep tech companies and get the opportunity to be part of our amazing journey! 🚀
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THE ULTIMATE(.AI) OPPORTUNITY

Ultimate is the leading customer service automation platform. We help brands give great support experiences to every customer, instantly.

At Ultimate, we’re proving that support automation done right can help brands serve more customers, better. Brands use Ultimate to build their own virtual agent - their new favourite team member! - which works round the clock resolving customer requests, taking care of back office tasks and providing key insights and analytics.

Some of the best brands in the world already use and love Ultimate. We combine cutting-edge AI with beautiful, intuitive user interfaces and an ambitious, customer-first go-to-market model.

Shipping a product this good isn’t easy. That’s why Ultimate is built by some of the smartest people we know. This is an opportunity to join an unstoppable team of AI researchers, engineers, product people, marketers, sellers, conversational designers, and operators. 

We’ve just raised a $20M Series A from global investors with deep pockets and we’re growing fast. Get in at the ground floor because we won’t be here for long. 

ABOUT THE ROLE

We want to fundamentally change how people think of customer service and that is why we are now focusing on our own customer facing offering and for this we need a team of world-class talent. As our first Product Designer focusing on the B2C area and our very own Chat Widget (the first of many customer focused experiences) at ultimate.ai, you and your team will be an integral part in the execution of product vision from day one.

You will work closely with a team of engineers, product managers and fellow designers while engaging internal stakeholders and customers to define a long-term strategy. The ideal candidate for this role will be able to develop and translate high-level concepts into great experiences. A simple, clean and responsive user interface with a seamless user experience is your North Star.

You can test and iterate quickly with input from user research, your peers, topic experts or VP of Product but in the end you will own your work — the exploration, the validation and execution. 

 

Key responsibilities:

  • Own a whole new B2C product - including new customer support channel with a new take on chat widgets. Help create a modern and intuitive user experience that empowers customers to get the support they need..
  • Work together with the design team to build a consistent UI and user experience across the whole customer journey using the design system you will help build.
  • Validate your assumptions using qualitative and/or quantitative testing. 
  • Work closely with engineers throughout the implementation stage to ensure a high level of quality in the final product.
  • Work closely with product, engineers and other team members in an agile environment.


ABOUT YOU 

We’re looking for an experienced Product Designer with the passion for intuitive and simple user experiences, crafted with pixel perfection and delightful details to take our product to the next level — the user comes first and you know it.

Ideal qualifications:

  • 4+ years experience in designing and launching intuitive products from concept through validation to pixel-perfect delightful designs, preferably for B2C and/or B2B.
  • You have a clear understanding of typography, hierarchy, interactions and visual design.
  • You have a strong portfolio with samples of your work and design process.
  • You are able to provide solutions through understanding human needs and motivations while also being mindful of the business requirements.
  • You love to solve problems and to be challenged.
  • You are knowledgeable, have a passion for, and are always up to date on design methodologies, UX/UI trends and relevant digital tools.
  • You have the ability to think at a high level about product strategy and clearly articulate design decisions convincingly in English (as well as sharing knowledge and insights, explaining design rationales, etc.).
  • You are a self-starter who can collaborate with fellow designers, engineers, PMs and other teams in the company.
  • You have deep experience with design tools like Sketch, Figma and prototyping tools like Invision, Framer X, or similar.
  • You have experience in conducting user tests of designs no matter the fidelity.
  • You have experience in agile/SCRUM methodologies

Nice to haves:

  • You have experience in designing and maintaining design systems.
  • Experience in programming and ability to code simple prototypes is a plus.
  • Any additional skills in illustration or icon design are welcomed.

Interested?

Contact Us at with a link to your portfolio together with your updated CV and we’ll get back to you.

KEYWORDS

UI Design , UX Design , UX Research , User Testing , Design Systems , Sketch , Figma , Invision , Product Design , SaaS, B2B, B2C, Chat, Conversational UI

 

Or, know someone who would be a perfect fit? Let them know!

Berlin

Paul-Lincke-Ufer 39-40
10999 Berlin Directions View page

We've got you covered

  • Great Compensation

    You bring your best and so do we. We reward people for their impact on the long-term growth of the company.

  • We Trust You

    We trust you to be brilliant and empower you to achieve your goals. You own your methods, we share our results.

  • Stock Options

    If we succeed, everyone gets to share in the upside. Join our journey into a billion-dollar company and reap the rewards.

  • Personal Development

    We want to grow, together. You get €1000 per year Personal Development budget to spend on activities that help you succeed.

  • Free Snacks

    It's hard to think on an empty stomach. Our fridge stays well-stocked so you can focus on what you do best.

  • Office Dogs

    Our office dogs are endless balls of positivity. Got a break in between calls? Play fetch! Have a dog of your own? Bring it in to join the fun.

  • Great Location

    Whether its in Helsinki's Startupland or the heart of Berlin in Kreuzberg, our offices are at the centers of two of Europe's coolest cities.

  • Team Lunches

    Those who eat together, stay together. Our regular team lunches for our office folks are a time to wind down and get to know each other.

  • Flexible Working

    We hire great people and we trust them to own their impact. You know how you work best. Earlybird or remote worker; we let you manage your time.

  • Company Offsites

    We take having fun seriously and our company offsites are legendary. We celebrate our successes as a global team.

  • Team Events

    Whether virtually or on-site, our team events, be it a yoga-session, a Fire-side chat hosted by our very own CEO or our legendary Friday Sparkles, keep our team close together.

We're smart, hungry and mission-driven about changing the world. Great culture is core to that - because we believe people are more inventive when inspired, more productive when passionate and more resourceful when recognised.

We trust our people to be brilliant and empower them to own their impact. Join our team and work alongside some of the smartest people we know. 

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