THE ULTIMATE OPPORTUNITY

Imagine a virtual customer support agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for.

You don’t need to imagine because that’s Ultimate - the world’s most powerful virtual agent platform.

Powered by industry-leading AI, a laser-focus on customer experience and a world-class team across the globe, we’re committed to bringing joy and innovation to customer service. With customers regularly ranking us #1 on G2, it’s no wonder some of the best brands in the world have already scaled their digital support with Ultimate - from Vodafone to Finnair, Gorillas to Zalando.

THE ULTIMATE DESTINATION FOR YOUR CAREER

At Ultimate, careers accelerate. New opportunities arise as the company is constantly evolving and our Finnish, non-hierarchical culture means that everyone has a seat and a voice at the table. You’ll learn from some of the best and brightest minds, as well as having the opportunity to show us your brilliance and see the impact of your work. We truly offer career-defining opportunities.

With hubs in Helsinki, Berlin, New York and London, alongside our ever-growing global remote workforce, you get to choose a working environment that suits you.

And we are proudly diverse - over 35 nationalities make up our worldwide team. Our Nordic ethics have created a culture where we can all lead by example and shape the company - and industry - we want to see, together.

Off the back of our $20M Series A and unstoppable expansion across the globe, there’s never been a better time to join.

ABOUT THE ROLE

We're looking for an ambitious, experienced marketing operations manager and HubSpot champion to join the growing Revenue Operations team at Ultimate.

The purpose of the Marketing Operations Manager role is to enable the company to grow rapidly by actively monitoring and evolving the processes, systems and technologies to reach world-class levels of performance.

Key Responsibilities

• Set up and maintain all strategic operational initiatives in HubSpot such as marketing automation workflows and lead handover processes, to shorten the sales cycle and improve funnel conversion rates..

• Oversee our Marketing automation platform (HubSpot) cleanliness, proactively coordinating fixes and education to address issues as they emerge

• Empower and enable the Marketing, Partner and SDR teams to action and report on activities' revenue implications.

• Continually evolve and upgrade reporting in HubSpot to allow us to evaluate the success of our marketing campaigns and initiative and provide real-time insights that change decisions and behavior.

• Work collaboratively as part of a highly professional operations and analytics team

• Increase ROI by recommending and implementing best practices and new technologies

• Maximize impact throughout the lead lifecycle by ensuring that SLAs and handovers are actively adhered to and improved, working closely with revenue ops and sales

• Support Analytics and stakeholders in reporting efforts to understand the role of tactics and interactions to determine attribution

• Work seamlessly with team members in sales and revenue ops on a daily basis

ABOUT YOU

Essential Criteria:

• Hubspot certification (e.g. Marketing Software, Email Marketing, or Marketing Sales Inbound) with deep/daily expertise managing HubSpot marketing automation software and integrations

• Experience in Marketing Operations or a similar discipline

• Obsessed with optimizing the outcomes that come from a great Operations machine

• Data obsessed; you love turning data into useful insights

• Highly proficient in HubSpot

• Passionate about the importance and evolution of marketing and revenue operations

• Excellent at designing useful reports, analyzing data, and pulling out actionable insights

• Excited to learn more about HubSpot's latest features and integrations and find ways to apply them to help our company

• Someone who loves to learn, is a team player, and has a positive attitude

• Interested in taking on additional ad hoc marketing projects

Desirable:

• Salesforce accreditation

• Pardot, Marketo or Eloqua accreditation

• Experience in developing B2B Account Based Marketing (ABM) strategies

THE ULTIMATE OFFER

Transparency is important to us, so we want to be clear about what the Ultimate opportunity means for you:

• Generous PTO policy of 28 days per year.

• Truly flexible working. Office, home-based or a mix of both, you work where it works for you. (A stylish, well-lit Kreuzberg-based office).

• We recognise that you bring your best and we show our appreciation with actions, not just words - our competitive salaries and generous stock options program ensures that our success is your success.

• Personal Growth Allowance for you to spend on whatever it is that makes you thrive - whether it’s a coding course, learning a new language or that pottery course that keeps on popping up on your feed, we’ve got you covered.

• Team Events all year long - meat-free BBQs, stand-up paddle boarding, volleyball… you name it, we’ll organize it, plus team off-sites to unite because we’re better together.

• A truly diverse team awaits you. 40% of our workforce identify as women and we come from over 35 nationalities.

OUR COMMITMENT TO YOU

Recruiting and developing a diverse range of talent is critical to our growth philosophy. We understand we might need to adapt our process and we’re happy to cater to any reasonable adjustments you may require. Please let the Talent team know if we can help you with the application process in any way and at any stage.

If you want to find out more about us check out our Ultimate Open Culture which will provide a deep dive into life at Ultimate. Here’s our behind-the-scenes social media too: Ultimate Life.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. Ultimate prohibits discrimination and harassment of any kind: Ultimate is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.