THE ULTIMATE OPPORTUNITY

Imagine a virtual customer support agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for.

You don’t need to imagine because that’s Ultimate - the world’s most powerful virtual agent platform.

Powered by industry-leading AI, a laser-focus on customer experience and a world-class team across the globe, we’re committed to bringing joy and innovation to customer service. With customers regularly ranking us #1 on G2, it’s no wonder some of the best brands in the world have already scaled their digital support with Ultimate - from Vodafone to Finnair, Gorillas to Zalando.

THE ULTIMATE DESTINATION FOR YOUR CAREER

At Ultimate, careers accelerate. New opportunities arise as the company is constantly evolving and our Finnish, non-hierarchical culture means that everyone has a seat and a voice at the table. You’ll learn from some of the best and brightest minds, as well as having the opportunity to show us your brilliance and see the impact of your work. We truly offer career-defining opportunities.

With hubs in Helsinki, Berlin, New York and London, alongside our ever-growing global remote workforce, you get to choose a working environment that suits you.

And we are proudly diverse - over 35 nationalities make up our worldwide team. Our Nordic ethics have created a culture where we can all lead by example and shape the company - and industry - we want to see, together.

Off the back of our $20M Series A and unstoppable expansion across the globe, there’s never been a better time to join.

The role: 

We are looking for a People & Culture Manager to partner with our Sales Department and strategise, plan and execute on the people operations processes. 

Ultimate is expanding to the UK and this is a unique opportunity to be the first member of the People Ops team on the ground to support us with the growth.

As a People & Culture Manager, you will act as an HR business partner for the Sales Department as well as working closely with management to run people projects to elevate our employee experience and boost engagement. You will work in collaboration with a Talent Partner for Sales too.

The Ultimate Role:

• Partner with the sales department to support employees, people managers and leadership in people operations topic including onboarding, performance management, compensation and rewards, employee engagement, employee experience and people development

• Support the team to effectively operate in the career development framework that truly enables Ultimate’s growth together with our UltiMATES’ growth

• Work with the leadership team to ensure the company culture is preserved throughout the whole organization in a remote-first environment

• Collaborate in strategic people projects, learning and development plans and contribute to a people manager training program

• Keep track and analyse HR metrics and synthesize people data into actionable insights to support managers in making data-informed decisions

• Together with the team, streamline our engagement survey strategy along the employee lifecycle and design the employee experience

• Take ownership of seamless delivery of global and local administration (maintaining employee data, contract and compensations plan management, payroll management etc.) and visa support

• Be the hands-on support for every step of the employee journey from delivering employee onboarding to offboarding, including improving documentation, processes and collecting feedback

The Ultimate Profile:

• Experience in a P&C or HRBP role (preferably with a sales organisation)

• Special interest in people development and continuously inform yourself about new concepts, ideas and strategies

• Experience in working with a L&D program and/or Career Development Framework

• Experience in analyzing with HR metrics and use data to form HR strategies

• Passion for driving culture and value-led initiatives in a high growth environment

• Experience in local (UK) HR administration and managing the payroll process with a provider

• Excellent interpersonal and communication skills

• Excellent written and spoken English

LONDON: THE ULTIMATE OFFER

Transparency is important to us, so we want to be clear about what the Ultimate opportunity means for you:

• Annual leave: 28 days per year, plus bank holidays..

• You will be a founding member of our London hub working remotely until we get a snazzy office. Thereafter, it’s truly about flexible working. Office, home-based or a mix of both, you work where it works for you.

• We recognise that you bring your best and we show our appreciation with actions, not just words - our competitive salaries and generous stock options program ensures that our success is your success.

• Personal Growth Allowance for you to spend on whatever it is that makes you thrive - whether it’s a coding course, learning a new language or that pottery course that keeps popping up on your feed, we’ve got you covered.

• Team off-sites to unite, because we’re better together.

• A truly diverse team awaits you. 40% of our workforce identify as women and we come from over 35 nationalities.

Our Commitment to You:

Recruiting and developing a diverse range of talent is critical to our growth philosophy. We understand we might need to adapt our process and we’re happy to cater to any reasonable adjustments you may require. Please let the Talent team know if we can help you with the application process in any way and at any stage.

If you want to find out more about us check out our Ultimate Open Culture which will provide a deep dive into life at Ultimate. Here’s our behind-the-scenes social media too: Ultimate Life.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. Ultimate prohibits discrimination and harassment of any kind: Ultimate is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.