THE ULTIMATE OPPORTUNITY

Imagine a virtual customer support agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for.

You don’t need to imagine because that’s Ultimate - the world’s most powerful virtual agent platform.

Powered by industry-leading AI, a laser-focus on customer experience and a world-class team across the globe, we’re committed to bringing joy and innovation to customer service. With customers regularly ranking us #1 on G2, it’s no wonder some of the best brands in the world have already scaled their digital support with Ultimate - from Vodafone to Finnair, Gorillas to Zalando.

THE ULTIMATE DESTINATION FOR YOUR CAREER

At Ultimate, careers accelerate. New opportunities arise as the company is constantly evolving and our Finnish, non-hierarchical culture means that everyone has a seat and a voice at the table. You’ll learn from some of the best and brightest minds, as well as having the opportunity to show us your brilliance and see the impact of your work. We truly offer career-defining opportunities.

With hubs in Helsinki, Berlin, New York and London, alongside our ever-growing global remote workforce, you get to choose a working environment that suits you.

And we are proudly diverse - over 35 nationalities make up our worldwide team. Our Nordic ethics have created a culture where we can all lead by example and shape the company - and industry - we want to see, together.

Off the back of our $20M Series A and expansion across the globe, there’s never been a better time to join.

THE ULTIMATE ROLE

The Enterprise Onboarding Manager will:

• Lead the onboarding journey for our most strategic (complex) commercial and enterprise customers, owning the end to end implementation project

• Gather requirements from customers pre-sale, assessing how best to configure the platform and provide guidance on best practices. Work closely with other internal teams to plan and scope project

• Produce detailed project plans for technical projects including resource planning. Monitor project progress and pre-empt issues or roadblocks ensuring a quality product is delivered on time and in budget

• Manage resource allocations, budget and reporting to effectively track project status, hour consumption, and capacity planning

• Manage stakeholders effectively ensuring relevant parties are kept up to date on project progress

• Proactively interact with all levels of stakeholders both internally and externally, identifying problems, creating and implementing solutions

• Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams

• Interface between commercial and product teams to successfully deliver and deploy our technology into customer service organizations, globally

• Work cross-functionally with our CS, Sales, Product & Engineering Teams

WHO YOU ARE

You enjoy:

• You are passionate about learning and discovering new technologies, such as AI and conversation design

• Working in a fast-paced and high growth business

• Working in a team-oriented environment, but also working autonomously

Essential:

• Significant experience as a Project Manager, Product Manager, Implementation Manager, or Technical Consultant in a customer-facing role at a technology company

• You have a strong professional knowledge of project management tools and methodologies.

• You have a successful track record of managing large scale custom implementation projects, across multiple stakeholders, in a high-touch B2B environment.

• You’re a strong communicator and project manager. You can communicate technical concepts in a clear, accessible manner

• You are comfortable reporting to executive stakeholders and driving engagement, action, and accountability within internal and external teams.

• Confident in managing cross-functional project teams (e.g. Consultants, Engineers, Account Executives etc) to achieve successful project outcomes

• Consistently exceeding Implementation KPIs (i.e. Time to Value, Conversion, NPS) to ensure projects are delivered in-scope, on-time, and to a high level of customer satisfaction

• You have an exceptional understanding of technical concepts (i.e. APIs, system integrations) and can liaise easily with technical teams, both internally and externally.

Desired:

• A knowledge of CRM tools like Zendesk, Salesforce, Freshchat is advantageous
  

• You speak English fluently. Additional languages are a plus but not necessary

• Project management certifications

THE ULTIMATE OFFER

Transparency is important to us, so we want to be clear about what the Ultimate opportunity means for you:

• Generous PTO policy of 28 days per year

• Truly flexible working. Office, home-based or a mix of both, you work where it works for you. (A stylish, well-lit Kreuzberg-based office)

• Company pension scheme to support you in creating a bright future, offered through a green, sustainable provider

• We recognise that you bring your best and we show our appreciation with actions, not just words - our competitive salaries and generous stock options program ensures that our success is your success

• Personal Growth Allowance for you to spend on whatever it is that makes you thrive - whether it’s a coding course, learning a new language or that pottery course that keeps on popping up on your feed, we’ve got you covered

• Team Events all year long - meat-free BBQs, stand-up paddle boarding, volleyball… you name it, we’ll organize it, plus team off-sites to unite because we’re better together

• A truly diverse team awaits you. 40% of our workforce identify as women and we come from over 35 nationalities

OUR COMMITMENT TO YOU

Recruiting and developing a diverse range of talent is critical to our growth philosophy. We understand we might need to adapt our process and we’re happy to cater to any adjustments you may require. Please let the Talent team know if we can help you with the application process in any way and at any stage.

If you want to find out more about us check out our Ultimate Open Culture which will provide a deep dive into life at Ultimate. Here’s our behind-the-scenes social media too: Ultimate Life.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. Ultimate prohibits discrimination and harassment of any kind: Ultimate is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.