THE ULTIMATE OPPORTUNITY

Imagine a virtual customer support agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for.

You don’t need to imagine because that’s Ultimate - the world’s most powerful virtual agent platform.

Powered by industry-leading AI, a laser-focus on customer experience and a world-class team across the globe, we’re committed to bringing joy and innovation to customer service. With customers regularly ranking us #1 on G2, it’s no wonder some of the best brands in the world have already scaled their digital support with Ultimate - from Vodafone to Finnair, Gorillas to Zalando.

THE ULTIMATE DESTINATION FOR YOUR CAREER

At Ultimate, careers accelerate. New opportunities arise as the company is constantly evolving and our Finnish, no-ego culture means that everyone has a seat and a voice at the table. You’ll learn from some of the best and brightest minds, as well as having the opportunity to show us your brilliance and see the impact of your work. We truly offer career-defining opportunities.

With hubs in Helsinki, Berlin, New York and London, alongside our ever-growing global remote workforce, you get to choose a working environment that suits you.

And we are proudly diverse - over 35 nationalities make up our worldwide team. Our Nordic ethics have created a culture where we can all lead by example and shape the company - and industry - we want to see, together.

The Ultimate Role

Our integrations into CRM platforms like Zendesk, Salesforce, LiveChat and many others is what enables our Virtual Agents to pick up incoming conversations, answer emails, create tickets and perform actions just like a human agent on these platforms would.

These integrations are what allows our clients to automate workflows in the tools they are already using, and are the interface enabling the power of Ultimate’s AI engine to act and automate.

As the Technical Product Manager at Ultimate, you will have the opportunity to act as a key contributor to our product strategy, leading one of the most impactful squads in the business, working with senior stakeholders and partners from leading companies across multiple industries.

Please Note: We are unable to offer visa support for this role, please do not apply if you do not currently hold the right to work in Germany - we can assist only for those already in Germany on an EU Blue Card or other similar visa. 

The Ultimate Responsibilities:

• Drive innovation for existing integrations we have with our partners, such as Zendesk and Salesforce.

• Expand our integration reach through understanding the market needs, trends & strategic opportunities.

• Lead and own new strategic initiatives through its full life cycle: market analysis, technical discovery, delivery and enablement.

• Coordinate resources and collaborate with your team on creating project timelines, to ensure that what we ship is awesome, on time and has real impact.

• Work closely with a cross-functional team, ruthlessly and efficiently prioritizing incoming requests to this area of the product, while keeping clear communication with all relevant stakeholders (Product, Engineering, Partnerships and Customer Success).

The Ultimate Profile:

• Strong experience as a Technical Product Manager/Technical Project Manager, with a focus on APIs and Integrations.

• Excellent internal and external stakeholder management, you enjoy working directly with clients to understand and learn about their needs and requirements.

• A natural communicator, you are comfortable engaging in deep technical discussions about data, service architecture, APIs and Integrations and are able to align both technical and non-technical stakeholders towards a common goal.

• Passion for working in fast-moving, cross-functional teams. You thrive in a growing, rapidly changing environment and have a strong expertise in iterative development and balancing risks.

• Comfortable leading, directing and empowering team members without formal line management responsibilities - you provide context, focus and realignment where needed.

• Strong project management - you’re confident handling multiple incoming requests, you can prioritize effectively and ruthlessly across multiple projects

• Experience working with B2B or SaaS products.

• Bring a data-driven approach to decision making, both in day-day management and making strategic trade-offs

• You operate with a transparency mindset, communicating clearly and openly.

Desirable:

• Experience with Zendesk or Salesforce

• Previous experience as a Software Developer, or Technical Support Engineer/Customer Engineer

• Experience working on AI products, or Integration-heavy products is a plus.

THE ULTIMATE OFFER

Transparency is important to us, so we want to be clear about what the Ultimate opportunity means for you:

• Generous PTO policy of 28 days per year.

• Truly flexible working. Office, home-based or a mix of both, you work where it works for you. (A stylish, well-lit Kreuzberg-based office).

• We recognise that you bring your best and we show our appreciation with actions, not just words - our competitive salaries and generous stock options program ensures that our success is your success.

• Company pension scheme to support you in creating a bright future, offered through a green, sustainable provider

• Personal Growth Allowance for you to spend on whatever it is that makes you thrive - whether it’s a coding course, learning a new language or that pottery course that keeps on popping up on your feed, we’ve got you covered.

• Team Events all year long - meat-free BBQs, stand-up paddle boarding, volleyball… you name it, we’ll organize it, plus team off-sites to unite because we’re better together.

• A truly diverse team awaits you. 40% of our workforce identifies as female and we come from over 35 nationalities.

Our Commitment to You

Recruiting and developing a diverse range of talent is critical to our growth philosophy. We understand we might need to adapt our process and we’re happy to cater to any adjustments you may require. Please let the Talent team know if we can help you with the application process in any way and at any stage.

If you want to find out more about us check out our Ultimate Open Culture which will provide a deep dive into life at Ultimate. Here’s our behind-the-scenes social media too: Ultimate Life.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. Ultimate prohibits discrimination and harassment of any kind: Ultimate is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.