Customer Success Specialist

Be part of the revolution. Join the Customer Success team in one of Europe's fastest growing deep tech companies and get the opportunity to be part of our amazing journey! 🚀
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ABOUT ULTIMATE.AI is Europe’s leading customer service automation platform. We help businesses scale their customer service with artificial intelligence. helps agents work faster and smarter, not harder, by providing them AI tools that augment their workflows. For our enterprise clients, we significantly enhance customer experience at lower costs. For the agents, we improve job satisfaction and provide freedom to focus on what really matters: the customer.

Our technology is market-leading. We are a small team - based across Helsinki and Berlin - with a big vision and are growing rapidly. We’re backed by Techstars and some of Europe's biggest name VCs. We’re proven; we’ve won major enterprise clients and are focusing heavily on our European expansion. This is an exciting opportunity to join a fast-growing startup at the get-go.


 We want to transform how people work in customer service. So we need a team of world-class talent. As a Customer Success Specialist at, you’re at the heart of our ambitious growth plans. You’ll be an integral part of the Company from Day 1.

  • You’ll take a lead role on our Customer Success process, onboarding new clients smoothly and confidently. On this, you’ll work closely with both our Sales and Product teams, ensuring client needs are clearly communicated and prioritized.
  • You'll be helping leading brands design and deliver great automated experiences to their customers. You are a natural conversationalist and will champion conversational design and user experience and customer experience. 
  • Our clients are large businesses and so making sure the AI deployments run smoothly requires excellent project management skills. You’ll own the relationship on several clients simultaneously and will be a pro at juggling competing priorities and managing expectations. 
  • We’re an AI company and so training machines is our bread-and-butter. You love deep diving into the data to understand how brands can better meet their goals - improving their conversational design and boosting their automation level.
  • As a high-growth startup, we love change and new ideas. As you progress through your role and develop a deeper understanding of our clients’ needs, you can have a real impact in helping shape our existing processes for the better. This could involve creating onboarding documentation, setting KPIs, and advising on our Product Roadmap.


We’re looking for a collaborative, communicative and well-organised team player who takes pride in building long-term client relationships and owing processes end-to-end.

Ideal qualifications:

  • 2+ years professional experience in a client-facing role, ideally in a SaaS technology company.
  • Experience working in customer service or customer experience is a huge bonus.
  • Strong skills in communication, project management, problem solving, high motivation and ability to work in a team.
  • Strong passion for AI and disruptive technologies.
  • Naturally analytical mindset, with the ability to deep dive into conversational data and find ways to improve our AI accuracy and the automated experiences we deliver.
  • Obsessed with designing and delivering great customer experiences, product performance and customer satisfaction.
  • Proactivity is key - startups thrive on team members who take the initiative!
  • Proficient in Microsoft Office Suite, specifically Excel and Powerpoint.
  • Native proficiency in Finnish and oral and written fluency in English. Additional languages are a huge bonus. 

Or, know someone who would be a perfect fit? Let them know!


Lappviksgatan 16
00180 Helsingfors Directions

We've got you covered

  • Great Compensation

    You bring your best and so do we. We reward people for their impact on the long-term growth of the company.

  • We Trust You

    We trust you to be brilliant and empower you to achieve your goals. You own your methods, we share our results.

  • Stock Options

    If we succeed, everyone gets to share in the upside. Join our journey into a billion-dollar company and reap the rewards.

  • Personal Development

    We want to grow, together. You get €1000 per year Personal Development budget to spend on activities that help you succeed.

  • Free Snacks

    It's hard to think on an empty stomach. Our fridge stays well-stocked so you can focus on what you do best.

  • Office Dogs

    Our office dogs are endless balls of positivity. Got a break in between calls? Play fetch! Have a dog of your own? Bring it in to join the fun.

  • Great Location

    Whether its in Helsinki's Startupland or the heart of East Berlin, our offices are at the center of two of Europe's coolest cities.

  • Team Lunches

    Those who eat together stay together. Our regular team lunches are a time to wind down and get to know each other.

  • Flexible Working

    We hire great people and we trust them to own their impact. You know how you work best. Earlybird or remote worker; we let you manage your time.

  • Company Offsites

    We take having fun seriously and our company offsites are legendary. We celebrate our successes as a global team.

  • 360 Health Insurance Cover

    Your health and wellbeing is important to us. We offer extensive healthcare coverage to our team to make sure you're looked after.

  • Monday Breakfasts

    We kickstart every Monday with a team breakfast, made by one of us. We use the time to catch up and get pumped for the week ahead.

We're smart, hungry and mission-driven about changing the world. Great culture is core to that - because we believe people are more inventive when inspired, more productive when passionate and more resourceful when recognised.

We trust our people to be brilliant and empower them to own their impact. Join our team and work alongside some of the smartest people we know. 


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