Customer Success Specialist - Berlin

ABOUT ULTIMATE.AI 

Ultimate.ai is Europe’s leading customer service automation platform. We help businesses scale their customer service with artificial intelligence. 

Ultimate.ai helps customer service agents work faster and smarter by providing them AI tools that augment their workflows. For our enterprise clients, we significantly enhance customer experience at lower costs. For the agents, we improve job satisfaction and provide freedom to focus on what really matters: the customer.

Our technology is market leading. We are a small team - based across Helsinki and Berlin - with a big vision and are growing rapidly. We’re backed by Techstars and some of Europe's biggest name VCs. We’re proven; we’ve won major enterprise clients and are focusing heavily on our European expansion. This is an exciting opportunity to join a fast-growing startup at the get-go.

ABOUT THE ROLE  

We want to fundamentally change how people work in customer service. So we need a team of world-class talent. As a Customer Success Specialist at Ultimate.ai, you’ll be an integral part of this team from day one.

Key Responsibilities: 

  • Work closely with both our Sales and Product teams to onboard new clients effectively.
  • Assist leading brands design and deliver great automated experiences to their customers. 
  • Own multiple client relationships simultaneously and manage competing priorities. 
  • Play an active role in setting KPI’s and advising on our product roadmap. 
  • Leverage your consultative skills to build an excellent relationship with clients. 

ABOUT YOU

  • 2+ years in an account management or client-facing sales role. 
  • You are a natural conversationalist and will champion conversational design,  user experience and customer experience.
  • Experience working in customer service or customer experience is a huge bonus.
  • Strong skills in communication, project management, problem solving, high motivation and ability to work in a team.
  • Strong passion for AI and disruptive technologies.
  • Naturally analytical mindset, with the ability to deep dive into conversational data and find ways to improve our AI accuracy and the automated experiences we deliver.
  • Obsessed with designing and delivering great customer experiences, product performance and customer satisfaction.
  • Proactivity is key - startups thrive on team members who take the initiative!
  • Proficient in Microsoft Office Suite, specifically Excel and Powerpoint.
  • Native proficiency in German and oral and written fluency in English. Additional languages are a huge bonus.

Or, know someone who would be a perfect fit? Let them know!

Berlin

Ritterstraße 12
10969 Berlin Directions

We've got you covered

  • Great Compensation

    You bring your best and so do we. We reward people for their impact on the long-term growth of the company.

  • We Trust You

    We trust you to be brilliant and empower you to achieve your goals. You own your methods, we share our results.

  • Stock Options

    If we succeed, everyone gets to share in the upside. Join our journey into a billion-dollar company and reap the rewards.

  • Personal Development

    We want to grow, together. You get €1000 per year Personal Development budget to spend on activities that help you succeed.

  • Free Snacks

    It's hard to think on an empty stomach. Our fridge stays well-stocked so you can focus on what you do best.

  • Office Dogs

    Our office dogs are endless balls of positivity. Got a break in between calls? Play fetch! Have a dog of your own? Bring it in to join the fun.

  • Great Location

    Whether its in Helsinki's Startupland or the heart of East Berlin, our offices are at the center of two of Europe's coolest cities.

  • Team Lunches

    Those who eat together stay together. Our regular team lunches are a time to wind down and get to know each other.

  • Flexible Working

    We hire great people and we trust them to own their impact. You know how you work best. Earlybird or remote worker; we let you manage your time.

  • Company Offsites

    We take having fun seriously and our company offsites are legendary. We celebrate our successes as a global team.

  • 360 Health Insurance Cover

    Your health and wellbeing is important to us. We offer extensive healthcare coverage to our team to make sure you're looked after.

  • Monday Breakfasts

    We kickstart every Monday with a team breakfast, made by one of us. We use the time to catch up and get pumped for the week ahead.

We're smart, hungry and mission-driven about changing the world. Great culture is core to that - because we believe people are more inventive when inspired, more productive when passionate and more resourceful when recognised.

We trust our people to be brilliant and empower them to own their impact. Join our team and work alongside some of the smartest people we know. 

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