Customer Success Manager - English (m/f/x)

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THE ULTIMATE(.AI) OPPORTUNITY

Ultimate is the leading customer service automation platform. We help brands give great support experiences to every customer, instantly.

At Ultimate, we’re proving that support automation done right can help brands serve more customers, better. Brands use Ultimate to build their own virtual agent - their new favourite team member! - which works round the clock resolving customer requests, taking care of back office tasks and providing key insights and analytics.

Some of the best brands in the world already use and love Ultimate. We combine cutting-edge AI with beautiful, intuitive user interfaces and an ambitious, customer-first go-to-market model.

Shipping a product this good isn’t easy. That’s why Ultimate is built by some of the smartest people we know. This is an opportunity to join an unstoppable team of AI researchers, engineers, product people, marketers, sellers, conversational designers, and operators. 

We’ve just raised a $20M Series A from global investors with deep pockets and we’re growing fast. Get in at the ground floor because we won’t be here for long.

ABOUT THE ROLE  

We want to fundamentally change how people work in customer service. To achieve this, we need a team of world-class talent working closely with our clients to create customized solutions tailored perfectly to their needs. As a Customer Success Manager at ultimate.ai, you’ll be an integral part of this mission from day one.

KEY RESPONSIBILITIES: 

  • Help industry-leading brands design and deliver great automated service experiences for their customers
  • Take ownership of multiple client relationships simultaneously and manage competing priorities
  • Cultivate a close collaborative partnership with each client and champion their interests
  • Plan and launch new projects, drive results, and deliver value for our clients
  • Work closely with our Sales team to identify and drive expansion opportunities 
  • Take an active role in identifying company targets and advising on our product roadmap

ABOUT YOU

You have a minimum of 3 years experience in either Customer Success, Account Management, or Customer Relationship Management. B2B experience is a must-have; experience working in startup environments in general and in the tech industry in particular is a distinct advantage.

Initial hands-on experience with implementing AI or machine-learning solutions in a customer service context is a huge bonus.

In addition to your concrete work experience, the following statements describe you perfectly: 

  • You are a skilled communicator, project manager, and problem solver, with high motivation and the ability to work in a fast-paced, cross-functional team 
  • You have a keen analytical mindset, with the ability of leveraging complex data insights for ongoing improvements
  • You are obsessed with great customer experience 
  • You always strive to optimize service quality and customer satisfaction 
  • You have a passion disruptive technologies
  • Proactivity is in your DNA – ultimate.ai thrives on people who take the initiative
  • You are an English native speaker


We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. ultimate.ai prohibits discrimination and harassment of any kind: ultimate.ai is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. 

Or, know someone who would be a perfect fit? Let them know!

Ritterstraße 12
10969 Berlin Directions View page

Helsinki

Lappviksgatan 16
00180 Helsingfors Directions View page

We've got you covered

  • Great Compensation

    You bring your best and so do we. We reward people for their impact on the long-term growth of the company.

  • We Trust You

    We trust you to be brilliant and empower you to achieve your goals. You own your methods, we share our results.

  • Stock Options

    If we succeed, everyone gets to share in the upside. Join our journey into a billion-dollar company and reap the rewards.

  • Personal Development

    We want to grow, together. You get €1000 per year Personal Development budget to spend on activities that help you succeed.

  • Free Snacks

    It's hard to think on an empty stomach. Our fridge stays well-stocked so you can focus on what you do best.

  • Office Dogs

    Our office dogs are endless balls of positivity. Got a break in between calls? Play fetch! Have a dog of your own? Bring it in to join the fun.

  • Great Location

    Whether its in Helsinki's Startupland or the heart of East Berlin, our offices are at the center of two of Europe's coolest cities.

  • Team Lunches

    Those who eat together stay together. Our regular team lunches are a time to wind down and get to know each other.

  • Flexible Working

    We hire great people and we trust them to own their impact. You know how you work best. Earlybird or remote worker; we let you manage your time.

  • Company Offsites

    We take having fun seriously and our company offsites are legendary. We celebrate our successes as a global team.

  • 360 Health Insurance Cover

    Your health and wellbeing is important to us. We offer extensive healthcare coverage to our team to make sure you're looked after.

  • Monday Breakfasts

    We kickstart every Monday with a team breakfast, made by one of us. We use the time to catch up and get pumped for the week ahead.

We're smart, hungry and mission-driven about changing the world. Great culture is core to that - because we believe people are more inventive when inspired, more productive when passionate and more resourceful when recognised.

We trust our people to be brilliant and empower them to own their impact. Join our team and work alongside some of the smartest people we know. 

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