Customer Success Manager - English (m/f/x)

THE ULTIMATE(.AI) OPPORTUNITY

Ultimate is the leading customer service automation platform. We help brands give great support experiences to every customer, instantly.

At Ultimate, we’re proving that support automation done right can help brands serve more customers, better. Brands use Ultimate to build their own virtual agent - their new favourite team member! - which works round the clock resolving customer requests, taking care of back office tasks and providing key insights and analytics.

Some of the best brands in the world already use and love Ultimate. We combine cutting-edge AI with beautiful, intuitive user interfaces and an ambitious, customer-first go-to-market model.

Shipping a product this good isn’t easy. That’s why Ultimate is built by some of the smartest people we know. This is an opportunity to join an unstoppable team of AI researchers, engineers, product people, marketers, sellers, conversational designers, and operators. 

We’ve just raised a $20M Series A from global investors with deep pockets and we’re growing fast. Get in at the ground floor because we won’t be here for long.

ABOUT THE ROLE  

We want to fundamentally change how people work in customer service. To achieve this, we need a team of world-class talent working closely with our clients to create customized solutions tailored perfectly to their needs. As a Customer Success Manager at ultimate.ai, you’ll be an integral part of this mission from day one.

KEY RESPONSIBILITIES: 

• Help industry-leading brands design and deliver great automated service experiences for their customers
• Take ownership of multiple client relationships simultaneously and manage competing priorities
• Cultivate a close collaborative partnership with each client and champion their interests
• Plan and launch new projects, drive results, and deliver value for our clients
• Work closely with our Sales team to identify and drive expansion opportunities 
• Take an active role in identifying company targets and advising on our product roadmap

ABOUT YOU

You have a minimum of 3 years experience in either Customer Success, Account Management, or Customer Relationship Management. B2B experience is a must-have; experience working in startup environments in general and in the tech industry in particular is a distinct advantage.

Initial hands-on experience with implementing AI or machine-learning solutions in a customer service context is a huge bonus.

In addition to your concrete work experience, the following statements describe you perfectly: 

• You are a skilled communicator, project manager, and problem solver, with high motivation and the ability to work in a fast-paced, cross-functional team 
• You have a keen analytical mindset, with the ability of leveraging complex data insights for ongoing improvements
• You are obsessed with great customer experience 
• You always strive to optimize service quality and customer satisfaction 
• You have a passion disruptive technologies
• Proactivity is in your DNA – ultimate.ai thrives on people who take the initiative
• You are an English native speaker

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. ultimate.ai prohibits discrimination and harassment of any kind: ultimate.ai is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.