Account Executive - DACH (m/f/x)

THE ULTIMATE(.AI) OPPORTUNITY

Ultimate is the leading customer service automation platform. We help brands give great support experiences to every customer, instantly.

At Ultimate, we’re proving that support automation done right can help brands serve more customers, better. Brands use Ultimate to build their own virtual agent - their new favourite team member! - which works round the clock resolving customer requests, taking care of back office tasks and providing key insights and analytics.

Some of the best brands in the world already use and love Ultimate. We combine cutting-edge AI with beautiful, intuitive user interfaces and an ambitious, customer-first go-to-market model.

Shipping a product this good isn’t easy. That’s why Ultimate is built by some of the smartest people we know. This is an opportunity to join an unstoppable team of AI researchers, engineers, product people, marketers, sellers, conversational designers, and operators. 

We’ve just raised a $20M Series A from global investors with deep pockets and we’re growing fast. Get in at the ground floor because we won’t be here for long. 

Key Responsibilities:

• Research and map out targeted accounts to become an expert in our target market
• Own a client portfolio and execute the sales process end-to-end
• Formulate outbound strategies to create and nurture opportunities
• Develop relationships with executive stakeholders at new and existing clients
• Achieve/exceed targets by thoroughly qualifying all and leveraging business from new & established relationships
• Consultative selling: anticipate customer needs and objectives. Lead and challenge customers with a clear strategic vision of customer service AI transformation
• Own deep knowledge of our product roadmap, the customer service industry, key events and advancements in artificial intelligence
• Brand activism and social selling
• Strategise, negotiate and close business

About You

We’re looking for the perfect storm of communication and execution, with a passion for innovation and exceeding targets, building long-term client relationships and owning the sales process end-to-end.

Essential qualifications:

• Native-level German plus proficiency in English.
• Closing experience in a SaaS technology company.
• Experience closing deals in the Mid-Market and Enterprise space.
• Full-funnel sales experience from outreach to closing.
• Proficient oral and written communications skills. Collaborates well in a team environment. Sensitive to clients’ needs, can develop warm client relationships.
• Proficient in Customer Relationship Management, LinkedIn and email marketing tools. 
• Obsession with ensuring customer satisfaction. 

Bonus Points:

• Experience in sales at one of our Customer Relationship Management partners (Salesforce, Zendesk, Freshworks) or within the Customer Relationship Management market is a huge bonus. 
• Passion for AI and disruptive technologies.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. ultimate.ai prohibits discrimination and harassment of any kind: ultimate.ai is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.