Sr. Backend Engineer (m/f/x)

THE ULTIMATE(.AI) OPPORTUNITY

Ultimate is the leading customer service automation platform. We help brands give great support experiences to every customer, instantly.

At Ultimate, we’re proving that support automation done right can help brands serve more customers, better. Brands use Ultimate to build their own virtual agent - their new favourite team member! - which works round the clock resolving customer requests, taking care of back office tasks and providing key insights and analytics.

Some of the best brands in the world already use and love Ultimate. We combine cutting-edge AI with beautiful, intuitive user interfaces and an ambitious, customer-first go-to-market model.

Shipping a product this good isn’t easy. That’s why Ultimate is built by some of the smartest people we know. This is an opportunity to join an unstoppable team of AI researchers, engineers, product people, marketers, sellers, conversational designers, and operators. 

We’ve just raised a $20M Series A from global investors with deep pockets and we’re growing fast. Get in at the ground floor because we won’t be here for long. 

About The Role

We want to fundamentally change how people work in customer service. So we need a team of world-class talent. As a Senior Backend Engineer for the Chat team at ultimate.ai, you’ll be an integral part of this team from day one. 

You’ll be instrumental in the design and development of our backend technology, which connects a visitor talking in a customer service chat to our AI and manages the flow of the conversation. Building connections to new contact center systems and improving existing ones, as well as improving how conversations are handled will be your North Star. You'll work closely alongside our product manager, machine learning engineers, frontend and wider technical team to build new capabilities, focused on speed and reliability. You'll own your work, to build, test and iterate quickly, with direct guidance from our VP of Product and VP of Engineering.

Key responsibilities:

• Maintain and develop the ultimate.ai platform using the latest technologies such as NodeJS.
• Design and implement cutting-edge applications, leveraging our AI to transform the customer service industry.
• Craft and maintain world-class, high traffic services and APIs in a team of experienced software engineers.
• Strategize and develop a microservice infrastructure that connects to multiple third party systems. 
• Learn and experiment with new tools and technologies to continuously improve our code base and processes and develop new product features.
• Stay up to date on industry trends, helping drive ultimate.ai to innovate.

About You

We’re looking for a communicative, experienced engineer who takes pride in producing disruptive technology products, built upon logical, simple and effective solutions to complex issues. 

Ideal qualifications:

• Strong programming skills in NodeJS (ES7) is a must, experience with MongoDB, TypeScript and Elasticsearch is a plus.
• Skills and confidence in writing robust code that can be tested with frameworks like Mocha.
• Craft and maintain world-class, high traffic services and APIs in a team of experienced software engineers.
• Knowledgeable on micro services architectures and on creating fast database queries for large amounts of data.
• Positive, pro-active team player who is passionate about their craft, is keen to take part in product discussions and cares about helping the team deliver.
• Reliable and transparent engineering, regularly unit testing and documenting your work.
• Drive for continuous learning, with the ability to get up to speed with new systems and concepts quickly.
• Good communication skills, high proficiency in English.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. ultimate.ai prohibits discrimination and harassment of any kind: ultimate.ai is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.