Frontend Engineer Team Lead

About is Europe’s leading customer service automation platform. We help businesses scale their customer service with artificial intelligence. helps customer service agents work faster and smarter by providing them AI tools that augment their workflows. For our enterprise clients, we significantly enhance customer experience at lower costs. For the agents, we improve job satisfaction and provide freedom to focus on what really matters: the customer.

Our technology is market leading. We are a small team - based across Helsinki and Berlin - with a big vision and are growing rapidly. We’re backed by Techstars and some of Europe's biggest name VCs. We’re proven; we’ve won major enterprise clients and are focusing heavily on our European expansion. This is an exciting opportunity to join a fast-growing startup at the get-go.

About The Role

We want to fundamentally change how people work in customer service. So we need a team of world-class talent. As a Frontend Engineer Team Lead at, you’ll be an integral part of this team from day one. 

You’ll be instrumental in the design and development of our web dashboard and analytics, which manage our AI models and track their performance. Clean, responsive user interface with simple and seamless user experience is your North Star. You'll work closely alongside our product, design, frontend and wider technical team to build new features, focused on user experience. You will be spearheading our engineering culture, mentor your team mates and participate in hiring new engineers for the team.

Key responsibilities:

  • Maintain and develop the platform using technologies such as React, Redux, TypeScript, GraphQL and D3.js
  • Build user-friendly frontend applications that help our clients to manage and train the AI model
  • Work closely with other members of the development team sharing your knowledge to ensure new product features are built stable and intuitive 
  • Set the technical vision, manage the tech roadmap and execution plan
  • Manage tech debt & technical investment versus product priorities as well as coordinate with other chapters in the engineering team
  • Learn and experiment with new tools and technologies aiming to develop new product features, improve UX, and reduce code complexity
  • Stay up to date on industry trends, helping drive to innovate

About You: 

We’re looking for a communicative, experienced engineer who takes pride in producing slick applications which are easy and fun to use, can set the technical vision and help the whole team succeed.

Ideal qualifications:

  • Strong programming skills in JavaScript, TypeScript, React and Redux
  • Experience in leading a technical team and mentoring others
  • Knowledge of GraphQL, ApolloClient and D3.js is a plus
  • Skills and confidence in writing robust code to build high performing web applications
  • Positive, pro-active team player who is passionate about their craft, is keen to take part in product and technical discussions and cares about helping the team deliver
  • Product mindset: take pride in building beautiful, slick applications that are easy and fun to use
  • Reliable and transparent engineering, testing and documenting your work
  • Good communication skills, high proficiency in English

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. prohibits discrimination and harassment of any kind: is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Or, know someone who would be a perfect fit? Let them know!


Ritterstraße 12
10969 Berlin Directions View page

We've got you covered

  • Great Compensation

    You bring your best and so do we. We reward people for their impact on the long-term growth of the company.

  • We Trust You

    We trust you to be brilliant and empower you to achieve your goals. You own your methods, we share our results.

  • Stock Options

    If we succeed, everyone gets to share in the upside. Join our journey into a billion-dollar company and reap the rewards.

  • Personal Development

    We want to grow, together. You get €1000 per year Personal Development budget to spend on activities that help you succeed.

  • Free Snacks

    It's hard to think on an empty stomach. Our fridge stays well-stocked so you can focus on what you do best.

  • Office Dogs

    Our office dogs are endless balls of positivity. Got a break in between calls? Play fetch! Have a dog of your own? Bring it in to join the fun.

  • Great Location

    Whether its in Helsinki's Startupland or the heart of East Berlin, our offices are at the center of two of Europe's coolest cities.

  • Team Lunches

    Those who eat together stay together. Our regular team lunches are a time to wind down and get to know each other.

  • Flexible Working

    We hire great people and we trust them to own their impact. You know how you work best. Earlybird or remote worker; we let you manage your time.

  • Company Offsites

    We take having fun seriously and our company offsites are legendary. We celebrate our successes as a global team.

  • 360 Health Insurance Cover

    Your health and wellbeing is important to us. We offer extensive healthcare coverage to our team to make sure you're looked after.

  • Monday Breakfasts

    We kickstart every Monday with a team breakfast, made by one of us. We use the time to catch up and get pumped for the week ahead.

We're smart, hungry and mission-driven about changing the world. Great culture is core to that - because we believe people are more inventive when inspired, more productive when passionate and more resourceful when recognised.

We trust our people to be brilliant and empower them to own their impact. Join our team and work alongside some of the smartest people we know. 

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